This Privacy Policy describes how **Spicy Spaces** and its affiliates (collectively “**Spicy Spaces**, **we**, **our**, **us**”) collect, use, share, protect, and otherwise process your information/personal data through our website **[https://www.spicyspaces.in/](https://www.spicyspaces.in/)** (referred to as the “**Platform**”).
You may be able to browse certain parts of the Platform without registering. We do not offer any product or service outside India, and your personal data will be stored and processed primarily within India.
By visiting the Platform, providing your information, or purchasing any product/service, you expressly agree to be bound by this Privacy Policy, the Terms of Use, and the applicable product/service terms. If you do not agree, please do not access or use the Platform.
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1. Collection of Information
We collect personal data when you use our Platform, make a purchase, contact us, or otherwise interact with us. Information that may be collected includes, but is not limited to, Name, Date of birth, Address & PIN code, Phone/mobile number, Email ID, Identity/address verification details (if required).
With your explicit consent, we may also collect UPI, bank account, credit/debit card details, Payment instrument information, Any other detail required for payment processing (Sensitive data is collected strictly as per applicable laws.)
Payment details are processed securely via our authorised payment gateways. We do not store full card information.
We may collect Browsing behaviour, Preferences, Device details, IP address, Cookies and tracking information, Information related to your orders, wishlists, and interactions
We may also receive information from third-party partners (e.g., logistics providers, payment processors). Their privacy policies govern data collected directly by them.
**Important:**
If you receive any call/email claiming to be from Spicy Spaces asking for PINs, passwords, OTPs, or other sensitive banking information, **do not share** such details. Report the incident to us and appropriate authorities immediately.
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2. Use of Information
We use your personal data to Process and fulfil orders, Provide customer support, Enhance and personalise your shopping experience, Communicate updates, offers, and promotions (with opt-out options); Verify identity and prevent fraud, Conduct internal analytics & improve Platform performance, Resolve disputes and troubleshoot issues, Enforce our terms and conditions, Carry out marketing surveys, research, and product improvements; Provide services from our partners, sellers, or affiliates
If certain permissions/data are not provided, access to certain features or services may be limited.
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3. Sharing of Information
We may share your personal data with Third Parties,Our group companies, Affiliates and related corporate entities. These entities may market products/services to you unless you opt out. Third Parties may include Sellers and business partners, Payment processors, Logistics/shipping partners. Marketing and analytics service providers, Reward programs or loyalty partners (if applicable). Data may be disclosed for Order processing, Payment facilitation, Delivery fulfilment, Customer service, Fraud prevention, Legal or compliance obligations
Legal Disclosures
We may disclose information to Government or law enforcement agencies, Third parties under legal orders, subpoenas, or investigations. This is done in good faith where such disclosure is necessary to comply with the law, enforce our terms, or protect rights and safety.
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4. Security Precautions
We adopt reasonable security practices and procedures to protect your personal data from Unauthorised access, Disclosure, Loss, Misuse. We use secure servers, encryption where applicable, and technical safeguards.
However, data transmission over the internet is not fully secure; by using the Platform, you accept the inherent risks. You are responsible for protecting your account login credentials, passwords, and devices.
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5. Data Retention & Deletion
You may request deletion of your account by visiting your account settings, or Writing to us at the contact details provided. Deletion may be refused or delayed if any order is pending, A grievance or dispute is unresolved, A shipment is in transit, Data must be retained under any law. We retain personal data only for as long as required for Fulfilling the purposes for which it was collected, Legal/regulatory compliance, Fraud prevention or future abuse. Aggregated or anonymised data may be retained for analytics.
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6. Your Rights
You may Access your personal data, Rectify or update information, Manage communication preferences, Delete your account (as per above conditions). These actions may be performed through your account or by contacting us.
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7. Consent
By using the Platform or providing information, you consent to Collection, use, storage, and processing of your data; Contact by us or our partners via SMS, messaging apps, calls, or email; Sharing of information as described in this Policy. If you provide personal data of another person, you confirm that you have authority to do so.
You may withdraw your consent anytime by emailing our Grievance Officer with the subject line: **“Withdrawal of consent for processing personal data”**.
Withdrawal is not retrospective and may limit access to services.
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8. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in practices or legal requirements.
Significant changes will be communicated as required by applicable laws.
Please review the Policy regularly for updates.
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9. Contact & Grievance Officer
Name: N K Pandey
Email: spacesspicy@gmail.com
Phone: 9873179395
Address: H Block, B K Dutt Colony, Jor Bagh Lane, New Delhi-110003
For any questions, concerns, or complaints regarding this Privacy Policy or data handling practices, please contact the Grievance Officer at the above details.
